Frequently Asked Questions

What if the smart contract has a bug?

Our smart contract (`UniversalServiceEscrow.sol`) is based on industry standards (OpenZeppelin) and has been rigorously audited by an independent security firm (SpyWolf). We implement maximum safety measures such as pull-over-push accounting, Reentrancy Guards, and emergency pause mechanisms to prevent any loss of funds.

Who resolves disputes and how?

If the client and provider cannot agree, either party can open a dispute. During a dispute:

• Both parties submit their evidence to the blockchain via a cryptographic hash (e.g., an IPFS link).
• JoobEscrow's arbitration team acts as the impartial Owner.
• We review the evidence and split the funds fairly (e.g., 70% to provider, 30% to client) depending on the work delivered.

What happens if the provider disappears?

Every escrow is created with a strict timeout period. If the provider accepts the job but then disappears, they will fail to complete the work before the timeout date. In this scenario, either a dispute can be opened, or if no action is taken, the funds are handled through our stale dispute and timeout fallback mechanisms to protect the client.

Exactly what fees do I pay?

The fee depends entirely on the niche contract you are using. We offer contracts ranging from 2% to 10% fees. The fee is ONLY deducted from the provider's final payout upon successful release.There are zero hidden fees for creating or funding an escrow. If a project is canceled before the provider accepts, the client gets a 100% refund (minus blockchain gas fees).

Is my money safe? Can JoobEscrow access it?

Your money is 100% safe. JoobEscrow is a non-custodial platform. We do not hold your private keys, and we cannot withdraw your deposited funds for ourselves. The smart contract acts as an immutable vault that can only be unlocked by the Client's approval, or by the Arbitrator strictly resolving a dispute between the two parties.